Return Policy

Chamzo provides custom digital services, including design, development, and consulting. Because our work is bespoke and delivered digitally, this Return Policy describes when and how refunds or credits may be issued instead of physical product returns. By engaging our services, you agree to the terms outlined below.

Before Work Begins

If you cancel a project before any work has commenced, your deposit is fully refundable within 14 days of payment. Refund requests made after 14 days but before work has started are eligible for a refund minus a 10% administrative fee.

After Work Begins

Once project work has commenced, deposits become non-refundable, as they cover project planning, resource allocation, and initial discovery work already performed on your behalf.

For projects billed in milestones, payments for completed and approved milestones are non-refundable. If you cancel a project mid-milestone, we will invoice only for work completed up to the cancellation date, calculated on a pro-rata basis. Any unused portion of a prepaid milestone will be refunded within 30 days.

Monthly Retainers

Monthly retainer agreements may be cancelled with 30 days' written notice. Fees for the current billing period are non-refundable, but no further charges will be made after the notice period ends. Unused retainer hours do not roll over and are not refundable unless otherwise stated in your service agreement.

Maintenance & Support Plans

Annual maintenance or support plans cancelled within the first 30 days are eligible for a pro-rated refund of the unused portion. After 30 days, cancellations take effect at the end of the current term without a refund.

We stand behind the quality of our work. Every project includes the revision rounds specified in your proposal or service agreement. If a deliverable does not meet the agreed specifications, we will revise it at no additional cost. Dissatisfaction with work that meets the agreed specifications does not qualify for a refund, but we will always work with you in good faith to reach a satisfactory outcome.

The following are non-refundable in all circumstances:

• Third-party costs purchased on your behalf (domains, hosting, licenses, stock assets, plugins) • Completed and delivered work that has been approved in writing • Rush fees and expedited delivery charges • Consulting sessions, workshops, or strategy calls that have already taken place • Work delayed or halted due to client unresponsiveness for more than 30 days

To request a refund, email us at billing@chamzo.com with your project name, invoice number, and the reason for your request. We will acknowledge your request within 2 business days and provide a decision within 10 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.

If you believe there is an error with a charge, please contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues quickly and fairly. Chargebacks filed without first contacting us may result in suspension of ongoing services while the dispute is resolved.

We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. The policy in effect at the time of your purchase applies to that transaction.

If you have any questions about this Return Policy, please contact us at: Chamzo Email: contact@chamzo.com Phone: +94 (779) 225-264 Address: 349/19 SKRM, Dodamwala, Kandy, Sri Lanka